An Exclusive Interview with Kelly Leworthy, Head of Business Development - Property at Auxilio
Katherine Thomas, Senior Advisor at Auxilio, recently sat down with Kelly Leworthy, Head of Business Development – Property. With a career spanning over 25 years, Katherine is a recognised thought leader in the legal industry, known for her innovative approach to legal business strategy. She has successfully launched multiple ventures, including Vario for Pinsent Masons, and was named by Asia Law Portal as one of 30 Women Legal Innovators to Watch in 2022.
Kelly, with over 20 years of experience in the financial and legal sectors, has been instrumental in Auxilio’s rapid growth. In this conversation, they explore the challenges facing conveyancers today and how Auxilio’s innovative solutions continue to support the industry.
Katherine: I’m hearing a lot of buzz in the UK conveyancing market about Auxilio at the moment. Can you tell me a bit more about Auxilio and the work you do in conveyancing?
Kelly: Absolutely. Auxilio offers outsourced legal services to conveyancing and law firms. Our approach combines skilled lawyers, clever technology, and smart processes, cutting turnaround times by up to 50% and costs by up to 33%. We’ve made a real impact in the UK conveyancing market with our client centred approach. We deliver essential services like title check reports, search pack reports, mortgage offer reports, and post-completion services.
At Auxilio, people are at the heart of what we do. Our goal is to alleviate the workload of conveyancers and support their wellbeing. We’ve partnered with the Conveyancing Foundation to back charitable initiatives that promote mental health and professional excellence in the industry.
Katherine: We’re in a period of stability and growth in residential sales, but the market has been volatile. How does Auxilio help conveyancers in this environment?
Kelly: Auxilio supports conveyancers during both stable and volatile periods. We’re hearing that conveyancers are busier than ever, but resource constraints are holding them back. Our service allows them to take on more cases and increase revenue by handling repetitive, time-consuming tasks quickly and to an exceptional standard.
Our flexible approach means conveyancers can scale up or down based on demand, which is especially helpful when the property market fluctuates.
And let’s not forget, conveyancers always need cover during holidays, sickness, or unexpected leave. In these cases, our team keeps cases moving – a more cost-effective solution than hiring expensive contract or temp staff.
Katherine: What are you hearing from conveyancers around the pressures they’re facing?
Kelly: Conveyancers are under a lot of pressure, particularly due to:
Increased Workloads – Government incentives and changing economic conditions have led to an influx of work.
Regulatory Changes – New AML regulations and stricter due diligence requirements are making things more complicated.
Client Expectations – Clients now expect faster, more transparent, and more accessible services.
Staffing Issues – Many firms are struggling with staff shortages, compounded by the need to train new staff in a more complex, regulated environment.
Market Volatility – The property market is unpredictable, making it difficult for conveyancers to manage their workload and cash flow.
Staff Wellbeing – The intense pressure has led to increased stress levels across the industry.
These challenges are creating a tough environment, and conveyancers need to adapt quickly to manage their workloads while staying compliant.
Katherine: What services does Auxilio offer to conveyancers?
Kelly: Auxilio offers award-winning outsourced services to conveyancers and law firms. We provide UK-quality account management combined with offshore cost savings.
Our services include:
Title Check Reports – We review freehold, leasehold, shared ownership, and new build title checks, highlighting issues for the conveyancer.
Management Pack Reports – We create reports for Leasehold and Freehold with a Management Company, raising necessary enquiries.
Search Pack Reports – We draft comprehensive reports on search results and facilitate ordering of property searches.
Mortgage Offer Reports – We review mortgage offers, terms, loans, and conditions, and draft reports.
Due Diligence Reports – We draft reports on the source of funds and proof of wealth for the conveyancer.
Post Completion Tasks – We handle AP1 and FR1 applications for the Land Registry and manage requisitions.
Replies to Enquiries – We draft reports on replies to enquiries.
All our services are provided within a 48-hour SLA, with the most competitive fees on the market.
Katherine: How do conveyancers engage with Auxilio? What’s the process?
Kelly: I can be contacted via email at Kelly@auxiliouk.com to book an introductory call, and I’d love to hear from any interested conveyancing firms.
We’ve made our onboarding process quick and simple, so firms can start benefiting from our services as soon as possible. This includes a one-to-one consultation with our service transition manager.
We’re also Cyber Essentials Certified and offer a multi-layered approach to safety and security, whether clients choose to use their own systems or ours.
Katherine: And finally, you’ve been promoting Auxilio’s brand across the UK this year – from awards ceremonies to The Crystal Maze. What’s been your most memorable moment?
Kelly: Reflecting on the past few months, it’s hard to pick just one moment, but our team’s experience at The Crystal Maze stands out. It wasn’t just a physical challenge; it was a fantastic bonding experience that brought out the best in our team.
Navigating those intense, puzzle-filled zones really showcased our teamwork. We may not have won, but it felt like a victory seeing everyone so motivated and enjoying the day. It perfectly captured the spirit of Auxilio – innovative, collaborative, and a lot of fun!
As a trusted partner in the industry, Auxilio remains dedicated to delivering excellence in outsourced conveyancing services. For more information on how Auxilio can assist, please contact Kelly Leworthy, Head of Business Development at kelly@auxiliouk.com or call 02070319905.
