How Auxilio's Quality Assurance Process Ensures Exceptional Legal Outsourcing: A Client-Centred Approach
At Auxilio, we understand that maintaining the highest quality standards is vital to our clients’ success. That’s why we’ve developed a comprehensive and flexible Quality Assurance (QA) framework designed to adapt to the specific requirements of each client and to each of our services.
Tailoring QA to Client Needs
Every client has unique priorities, systems, and processes. At Auxilio, we ensure our QA approach reflects these individual requirements. For example, our QA process is always tailored to align with the specific frameworks and systems used by our clients, such as bespoke auditing processes or client-specific workflows. This client-centred adaptability ensures seamless integration and exceptional delivery.
A Multi-Layered QA Approach Across All Services
Our QA framework is applicable across all service lines and is designed to ensure consistent quality, regardless of task complexity. Our process is built on these pillars:
Self-Checklists: Detailed checklists guide team members to meet exacting standards.
Peer Review: Tasks are reviewed by a colleague to enhance accuracy and collaboration.
Expert Oversight: Complex tasks are handled by experienced supervisors or subject matter experts.
Formal Sign-Off: Final reviews ensure all work meets both client and internal standards.
Knowledge Sharing: Weekly team sessions highlight best practices and lessons learned.
Risk-Based and Service-Specific Sampling
We apply a risk-based sampling approach to focus on high-priority areas. For example, we adapt our QA methods for each of our services to reflect the outcomes most important to our clients. Whether working on due diligence, title checks, or research, our tools and methodologies are fine-tuned to ensure quality at every stage.
Proactive and Responsive Quality Control
Our QA checks are applied throughout the process:
Preventative (Pre-Completion): Identifying risks before task completion.
Post-Completion (Within 24 Hours): Ensuring tasks meet standards promptly after completion.
Investigatory (24 Hours+): Conducting deeper reviews for complex cases.
Continuous Improvement Through Feedback and Collaboration
Feedback and collaboration are central to our QA process:
Regular Reviews and Feedback: Weekly sampling and monthly Quality & Improvement Scorecards ensure proactive improvement.
Customised Audits: Audits are tailored to address any client-specific concerns.
Incident Reporting: We investigate any issues to prevent recurrence.
Bespoke QA for All Service Lines
Our approach is not one-size-fits-all. Instead, we adapt our QA methodology to reflect what quality looks like for each client and service. For example:
For research and knowledge tasks, we use our R.A.T.A model to ensure outputs are Relevant, Accurate, Timely, and Actionable.
For conveyancing services, we integrate with client systems, aligning our QA process with their specific auditing and operational needs.
Client-Centred Excellence
At Auxilio, our QA process is not just about meeting compliance standards; it’s about building trust and confidence. By tailoring our approach to each client’s requirements, we ensure our service helps your firm thrive.
If you're looking for a partner who prioritises quality and tailors solutions to your specific needs, we’d love to hear from you. Contact us today to learn more about how Auxilio can support your business 020 3868 5687 / info@auxiliouk.com.
